![]() every company in Texas charges them, believe that. If someone is offering you a cheap rate in the winter, they won't in the summer. If TXU wants a deposit, so will the next company. but don't expect it to be better on the other side of the fence. ![]() TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. I can understand a day or two fluctuation but 6 days is a bit much. Then suddenly it was the 1st, then again on the 29th in the same month. I was billed on the 4th every month for as far back as my online bank statements went. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones. you get to keep that rate in the summer when it really matters. That's why the long term locked-in plans are always more per kwh. probably more like 12 or 13c depending on the time of year. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time. but with a locked in rate it stays the same no matter what. Power is always cheaper in the winter and more expensive in the summer. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. You have to factor all the fees in together with each plan if you're going to compare. But they aren't 33-50% higher like some people are saying. They aren't the cheapest around, that's true. Some of them hide it in their rate, some itemize it like TXU does but call it something else. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle. I decided to email the address that TXU used in their review responses. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. Our current rates were significantly higher. I am now with Eon ,Uswitch thinks im with Edf and Edf are sorry the switch is taking so long.Įon now want to put a smart meter in the house.We just started to check into getting lower rates by comparing online. This saving is only £108 and not £300 because Uswitch was still comparing me to the Edf rates i was previously paying before i switched to Eon in march and quoting a saving of £300. ![]() so i tried again the next day and switched to the better tariff saving me £108. They already told me my account was live since march. "Oh your account is not live that's why you can't switch, try again tomorrow". Then im involved in a 3 way conversation with Eon depts. "ooh do they? I will go and speak to my supervisor" she said. I said "Uswitch lets me know if a cheaper option becomes available saving over £50 and you have one available". So i emailed Eon who asked me who am i switching to and i said "Eon". I emailed Uswitch and they told me to email Eon. I then received an email from Uswitch telling me Eon cant complete the switch and to email Uswitch. Eon said "sorry your leaving us where are you going?" Ve already switched to Eon so i thought sod it i will switch from Eon to Eon so thats what i did using the Uswitch app. Uswitch send me an email telling me to switch from Edf to Eon and save £300. I still get emails from Edf telling me they are sorry the switch over is taking so long.Įon tells me my account is live and the switch over is complete.
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